Find out more about our cancellation and change policies here.

You can always cancel your order as long as the&#xA0;shipping process hasn&apos;t yet started. To cancel it, please <a href="https://suspiciousantwerp.gorgias.help/en-US/contact" id="isPasted">contact us</a>.You can always request to remove one or more items from your order, or request a change of address as long as the shipping process hasn&apos;t started.

Cancel or change my order

See our payment methods, find out about surcharges and refund processing times.

WHICH PAYMENT TYPES DO YOU ACCEPT? VISA, Mastercard, American Express, Maestro, Bancontact/Mister cash, Paypal, Apple Pay, and Direct Banking. ARE THERE ANY SURCHARGES? In some cases, customs/import duties are charged once the parcel enters its destination country. These duties must be paid for by the customer. Suspicious Antwerp has no control over these charges and we cannot give information about how much this cost will be, as customs policies and import duties differ from country to country. It might be a good idea to contact your local customs office for information on the current rules before you order, this way you are not surprised by fees you are not expecting. WHY DO I HAVE TO PAY EXTRA TAXES IF MY ORDER IS DELIVERED IN THE UK? Extra taxes upon arrival in the United Kingdom can be explained as a result of Brexit. From 1 January 2021, VAT and customs regulations make a distinction based on the value of goods sent to the United Kingdom. The threshold is &#xA3;135. Goods not exceeding &#xA3;135 in value: The goods are liable to United Kingdom VAT. There is no import VAT. Goods exceeding &#xA3;135 in value: The goods are liable to United Kingdom VAT. There is an import VAT of approximately 20%.All details on the changes are available on the <a href="https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021">British Government website</a>. HOW LONG SHOULD A REFUND TAKE TO REACH ME? As soon as the item(s) arrive at our warehouse we will process your refund.&#xA0;Please allow up to 14 days for your refund to arrive at your original method of payment.

Payments

Learn more about customs in international shipments.

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;">CUSTOMS<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In some cases, customs/import duties are charged once the parcel enters its destination country. Suspicious antwerp takes care of the shipment, but not of the possible additional expenses. <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Suspicious Antwerp has no control over these charges and cannot give more information about the additional cost. We&#x2019;d suggest to contact your local customs office for more information on the current rules, so you won&#x2019;t be surprised by unexpected fees. BREXIT<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;">Extra taxes upon arrival in the United Kingdom can be explained as a result of Brexit. &#xA0;From 1 January 2021, VAT and customs regulations make a distinction based on the value of goods sent to the United Kingdom. The threshold is &#xA3;135. &#x2028;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;"> <p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;">Goods not exceeding &#xA3;135 in value: the goods are liable to United Kingdom VAT. There are no additional charges the customer will be charged for upon receipt of the goods.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;">Goods exceeding &#xA3;135 in value: the goods are liable to United Kingdom VAT. There is an additional customs import fee of approximately 20%.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;"> <p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0cm; font-size: 16px; color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: &quot;Times New Roman&quot;, serif; line-height: 1.15;">All details on the changes are available on the <a href="https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: inherit; text-decoration: none !important; user-select: auto;">B</a><a href="https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: inherit; text-decoration: none !important; user-select: auto;">ritish Government website</a><a href="https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: inherit; text-decoration: none !important; user-select: auto; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; word-spacing: 0px;" target="_blank">.</a>

Customs & Brexit

Customers who make a purchase during the official opening of our Amsterdam Store will receive a scratch card with their order. Every scratch card offers a chance to win either a discount code or a free item. Please note: scratch cards are exclusively for customers and can only be redeemed at our Amsterdam Store on Sunday, April 27. They are not applicable for online orders.&#xA0;

Opening Amsterdam Store

Please feel free to reach out to our Support Team via email anytime! 
Don't forget to include your order number in your message! 🙏

Customer support opening hours:
Monday - Friday: 9 am - 5 pm CEST

Orders

Cancel or change my order

Payments

Customs & Brexit

Opening Amsterdam Store