Please feel free to reach out to our Support Team via email anytime! 
Don't forget to include your order number in your message! 🙏

Customer support opening hours:
Monday - Friday: 9 am - 5 pm CET

Store

Suspicious Antwerp

PRE-ORDER VS PRE-PRODUCTION
WHAT'S THE DIFFERENCE & HOW DOES IT WORK?
PRE-ORDER:
 


AT THE MOMENT OF THE SALE, NO ITEMS HAVE BEEN MADE YET.
WHY?

THIS WAY OF WORKING PREVENTS BOTH UNDERSELLING & OVERSELLING,
MEANING THAT BOTH YOU & OUR PLANET STAY HAPPY!

AS OUR MANUFACTURER ONLY STARTS ASSEMBLING YOUR ITEMS AFTER ALL ORDERS HAVE BEEN PLACED, THIS PROCESS TAKES A BIT LONGER.
BUT DON'T WORRY, WE'LL KEEP YOU UPDATED ON EVERY STEP ALONG THE WAY!


PRE-PRODUCTION:
 


ALL OF OUR CLOTHING HAS BEEN MADE ALREADY AND IS WAITING FOR YOU IN OUR WAREHOUSE.
AS SOON AS YOU BUY YOUR FAVOURITE ITEM, IT IS ON ITS WAY TO YOU!

DEPENDING ON WHERE YOU LIVE, YOU'LL RECEIVE YOUR PACKAGE PRETTY SOON AFTER ORDERING.

What is your shipping policy?

DUE TO OUR PRE-ORDER SYSTEM, WE ARE NOT ABLE TO PROVIDE ANY EXCHANGES.
SINCE WE HAVE VERY LIMITED STOCK, AND WE WANT TO BE AS ECO-FRIENDLY AS POSSIBLE,
WE ONLY PRODUCE WHAT OUR CUSTOMERS ORDER.

HOWEVER, IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU CAN REQUEST A REFUND.
PLEASE SEE THE INSTRUCTIONS BELOW FOR MORE INFORMATION.

YOU CAN RETURN THE ITEMS TO THE ADDRESS STATED ON THE RETURN FORM.(DOWNLOAD HERE)
PLEASE FILL IN THE FORM AND INCLUDE THIS IN YOUR PACKAGE. WE ARE NOT ABLE TO PROCESS RETURNS WITHOUT THE PROPER INFORMATION.

AN EXAMPLE OF A FILLED OUT RETURN FORM CAN BE FOUND HERE

ALL RETURNED ITEMS SHOULD BE SENT IN THEIR ORIGINAL CONDITION AND PACKAGING FOR THEM TO BE ACCEPTED.
TO SHIP YOUR RETURN PARCEL TO US, USE THE FOLLOWING ADDRESS:

SUSPICIOUS ANTWERP
ZONNEWEG 1
9940 RIEME
BELGIUM

RETURNED ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER UNTIL THEY REACH OUR WAREHOUSE, SO MAKE SURE THEY'RE PACKAGED PROPERLY AND CAN'T GET DAMAGED ON THE WAY.

AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES BACK WITH US, MAKE SURE THAT YOU GET PROOF OF POSTAGE IN CASE YOU NEED TO CONTACT US ABOUT YOUR RETURN.

MULTIPLE RETURNS

YOU CAN SHIP BACK MULTIPLE RETURNS IN ONE BOX, AS LONG AS YOU INCLUDE THE CORRECT RETURN FORMS FOR EACH ORDER. THINK ABOUT THE ENVIRONMENT :)

How do I return my order?

Check here the measurements of all our products

How do I pick the right size?

Find the perfect fit. Check out our sizing guide here

Size Chart - Oversized fitting

Size Chart - Regular fitting

Learn more about our shipping and delivery policies here

Please read our shipping policy carefully to understand how we handle shipping and delivery.&#xA0;When should I expect my order to be shipped?<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Orders are typically processed within 1-4 business days (excluding weekends and holidays) after payment confirmation.&#xA0; <span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">However, please note that there are exceptions to this processing time. Items&#xA0;will be shipped according to the shipping time communicated on the product page of the website. We highly recommend keeping this in mind to avoid any surprises. During peak seasons or promotional periods, processing times may be slightly longer.&#xA0;How much do I have to pay for shipping costs?Shipping rates are calculated based on the destination.You can view the shipping costs at checkout before completing your purchase.&#xA0;How long does standard shipping take?&#xA0;Delivery times vary depending on your location and the carriers speed.&#xA0;How can I track my order?Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number on our <a href="https://suspiciousantwerp.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">Help Center</a> or directly through the carrier&apos;s website.&#xA0;Does Suspicious Antwerp ship to my country?Currently, we ship to most regions and countries around the world. If you want to ship to a country that we do not currently service, please contact us.&#xA0;Should I be aware of any extra charge like customs and duties?International orders may be subject to customs duties, taxes, and import fees levied by the destination country.Customers are responsible for paying any customs duties or import fees imposed by their local customs authorities.We are not responsible for delays or additional charges incurred due to customs clearance processes.&#xA0; For more information about customs &amp; Brexit for UK-customers, <a href="https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021" rel="noopener noreferrer" target="_blank">check this page</a>.&#xA0;&#xA0;What if my shipping address is wrong?Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by customers.&#xA0;Shipping Policy Updates:We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.If you have any questions or concerns regarding our shipping policy, please don&apos;t hesitate to <a href="https://suspiciousantwerp.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> for assistance.

Shipping & Delivery

Find out more about our returns and exchanges policy here

Returns&#xA0;How to return an item(s) from my order for a refund?You can return the item(s) to the address stated on the return form. <a href="https://cdn.shopify.com/s/files/1/1610/4725/files/Retour_BM_1_1ec9c2ec-f14a-4da8-96bd-fa641c7ed4e9.pdf?v=1668527021" rel="noopener noreferrer" target="_blank">(Download here)&#xA0;</a>Please fill in the form and include this in your package. We are not able to process returns without the proper information.An example of a filled out return form can be found <a href="https://cdn.shopify.com/s/files/1/1610/4725/files/Retour_BM_2_2996678d-4e44-4016-83a9-f9dcf0d656ae.pdf?v=1668527020" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;All returned items should be sent in their original condition and correct&#xA0;packaging for them to be accepted.&#xA0;They&#xA0;must be in perfect condition, unwashed and unworn.If any of these requirements are not met, we will not be able to refund your money.&#xA0;To ship your return parcel to us, select a carrier at your local post office and use the following address:SUSPICIOUS ANTWERPZONNEWEG 19940 RIEMEBELGIUM&#xA0;You can ship back multiple returns in one box, as long as you include the correct return forms for each order.&#xA0;How long do I have to make a return?&#xA0; You can make a return within the next 14 calendar days since receipt of your order. Who covers the return cost?&#xA0; The customer is responsible for the cost of returning the item(s). In case of defective or incorrect item, please contact us. When will I receive the refund?&#xA0; As soon as our warehouse receives your returned package and processes it, we&#x2019;ll issue a refund to the same bank account you used to make the purchase.&#xA0;The refund can take up to 14 working days depending on your bank.&#xA0; What if my return package gets lost in transit?Returned items are the responsibility of the customer until they reach our warehouse, so make sure they&apos;re packaged properly and can&apos;t get damaged on the way.As the parcel remains your responsibility until it arrives back with us, make sure that you get proof of postage in case you need to contact us about your return.&#xA0;&#xA0;Exchanges&#xA0;How can I make an exchange?At the moment, we do not support immediate exchanges, but if you wish to make an exchange, contact us via our<a href="https://suspiciousantwerp.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">&#xA0;Help Center</a> and we&#x2019;ll help you with the steps that will follow.

Get more information

Size Chart - Oversized fitting

Size Chart - Regular fitting

Shipping & Delivery

Returns & Exchanges

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