Return Shipping Costs and Responsibilities for online returnsUpdated 20 days ago

For some countries, return shipping is free of charge when choosing an exchange or store credit. Please check the list below to see if your country is one of them. 

Belgium
The Netherlands
Germany
France
Portugal
Austria
Spain
Sweden
Denmark

Refunds: The cost of returning item(s) for a refund, including any shipping label costs, is the customer's responsibility. If applicable, customs fees must also be covered by the customer before the return is processed. In some regions, a return shipping label can be purchased directly through our platform. Please check the list below to see if your country is included and to find the price of the return label.

Belgium - €5.69
The Netherlands - €6.40
Germany - €7.13
France - €11.51
Portugal - €19.08
Austria - €11.37
Spain - €18.97
Sweden - €13.72
Denmark - €13.66

! Lost in Transit: Please note that returned items are the responsibility of the customer until they reach our warehouse. Ensure items are properly packaged to prevent damage during transit, and retain proof of postage in case you need to contact us about your return.