Private Archive Sale 2024Updated 2 months ago
FREQUENTLY ASKED QUESTIONS
When will my package be shipped out?
Your order will be shipped out within 1 week.
Is there a queue?
Yes. Due to high traffic on our website during the sale, some items might oversell.
We don't want that. That's why we've implemented a queue system to give everybody a fair chance and to not disappoint anyone.
How does it work?
The queue opens at 8PM CET, just like our site.
At 8PM everyone who's already on the site will randomly get a place in the queue.
Those who come after 8PM will be placed at the end of the queue.
Can you make changes or cancellations in your order?
No. Unfortunately, orders cannot be adjusted or cancelled since the shipping process will start right after the sale. Therefore, make sure to double check the size of the item(s) from your order and the shipping address you use to place your order before purchasing it.
I added an item to my cart, but it disappeared when I was about to checkout. Why?
Unfortunately, as other customers were adding the same items to their carts, chances are high that items may have sold out before your purchase was completed. Even so, once out of stock, they can reappear on the website when a customer removes the item from their cart.
If I placed two orders, can you send both together to avoid double shipping costs?
No. Similar to not being able to split a bill at a restaurant, in this case, our system doesn't allow us to do the opposite and merge different orders.
Do I have to pay additional charges, such as custom duties, to receive my package?
In some cases, customs/import duties are charged once the parcel enters its destination country. Suspicious Antwerp takes care of the shipment, but not of the possible additional expenses. Suspicious Antwerp has no control over these charges and cannot give more information about the additional cost. We’d suggest to contact your local customs office for more information on the current rules, so you won’t be surprised by unexpected fees.
Which payment types do you accept?
VISA, Mastercard, American Express, Maestro, Bancontact/Mister cash, Paypal, Apple pay, Shopify Pay and Direct Banking.
To learn any additional information about our general policies and procedures, we suggest you to visit our Help Center. There you should find all answers to your questions ;).
We'd highly recommend taking a look at our Instagram stories about the Private Archive Sale since some surprises may occur ;). See you there!